Policy
Shipping & delivery
Every consignment is insured, tracked and packed to withstand pallet handling.
1. Dispatch times
Stocked systems are dispatched within 2 business days of payment or of an approved purchase order. Configured or imaged fleets ship within 5 to 10 business days depending on quantity. Confirmed dispatch dates are stated in the order confirmation.
2. Carriers and costs
- Germany, parcels up to 31.5 kg: DHL Paket, insured and tracked, 24–48 hours.
- Germany, next morning: DHL Express, delivery by 12:00 on the following business day.
- EU and Switzerland: DHL Paket International or DHL Express Worldwide, see the delivery time table below.
- Switzerland, UK and Norway: DDP available on request, customs handled by us.
We ship exclusively with DHL. Shipping costs are stated separately in every offer and depend on weight, volume and destination zone. Consolidated shipping is applied automatically to multi-unit orders.
3. Delivery times by country
Business days after dispatch from Weil am Rhein, measured from handover to DHL. Estimates, not guaranteed dates; customs clearance for Switzerland can add one day.
| Destination | DHL Paket (business days) | DHL Express (business days) |
|---|---|---|
| Germany | 1–2 | Next business day by 12:00 |
| France | 2–3 | 1–2 |
| Switzerland | 2–4 | 1–2 |
| Austria | 2–3 | 1–2 |
| Netherlands | 2–3 | 1–2 |
| Belgium | 2–3 | 1–2 |
| Luxembourg | 2–3 | 1–2 |
| Denmark | 3–4 | 1–2 |
| Czechia | 3–4 | 1–2 |
| Poland | 3–5 | 2–3 |
| Italy | 3–5 | 2–3 |
| Slovenia | 3–5 | 2–3 |
| Slovakia | 3–5 | 2–3 |
| Hungary | 3–5 | 2–3 |
| Sweden | 4–6 | 2–3 |
| Spain | 4–6 | 2–3 |
| Portugal | 5–7 | 2–3 |
| Finland | 5–7 | 2–3 |
4. Buying in store
You can buy directly over the counter in our store inside the shopping mall at Hauptstraße 435, 79576 Weil am Rhein, and take the unit with you the same day. You can also buy in store and have us ship the unit anywhere in Germany, the EU or Switzerland under the delivery times above, the receipt, warranty and grading are identical either way.
5. Collection
Collection from Hauptstraße 435, 79576 Weil am Rhein is possible Monday to Friday between 09:00 and 16:00 by prior appointment. Please bring the order confirmation and photo identification.
6. Packaging
Notebooks ship in double-walled cartons with moulded foam inserts. Desktops and all-in-ones ship in corner-braced cartons, and larger fleet orders travel on shrink-wrapped Euro pallets. Loose components and spare parts are packed in anti-static bags with padded separators. We use recycled and recyclable materials throughout; no expanded polystyrene loose fill.
7. Transport damage
Please inspect all consignments on arrival. Visible damage must be recorded on the carrier’s delivery note and reported to us within 48 hours with photographs of the packaging and the unit. Concealed damage must be reported within 7 days. We handle the claim with the carrier and arrange replacement.
8. Partial deliveries
For fleet orders we may deliver in tranches so that rollout can begin earlier. Tranche scheduling is agreed with you before dispatch and does not affect payment terms.