SHOP24

Policy

Right of withdrawal & returns

Withdrawal instructions (Widerrufsbelehrung) for consumers and the RMA procedure for commercial buyers.

1. Right of withdrawal (consumers)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us, SHOP24, Hauptstraße 435, 79576 Weil am Rhein, mail@shop-24.co, of your decision by an unequivocal statement (for example a letter sent by post or e-mail). To meet the deadline it is sufficient to send your communication before the withdrawal period expires.

2. Effects of withdrawal

If you withdraw, we will reimburse all payments received from you, including the costs of standard delivery, without undue delay and no later than 14 days from the day on which we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back. You bear the direct cost of returning the goods. You are liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

3. Business customers (RMA)

The statutory right of withdrawal does not apply to commercial buyers. As a goodwill arrangement we accept returns of unmodified, complete systems within 14 days of delivery against a restocking fee of 8 % of the net order value. Configured, imaged or specially sourced hardware is excluded.

4. RMA procedure

  • Request an RMA number from mail@shop-24.co, quoting the invoice number.
  • Erase all data before shipping; we cannot return media left in a returned unit.
  • Pack in the original or equivalent protective packaging, RMA number clearly marked.
  • Inbound inspection is completed within 3 business days of arrival.
  • Approved warranty claims are repaired, replaced with equivalent hardware, or credited, at our option.

5. Excluded from return

  • Damage caused by improper use, liquid ingress, or unauthorised repair attempts.
  • Consumables and wear parts, including batteries beyond the stated residual capacity.
  • Software issues arising from customer-installed images or configurations.